Datels International offers a variety of services for Call Centers. Firstly, we offer start up for those who are opening a new center and need assistance with creating and implementing their plan. Secondly, we help redesign or re-engineer for those with a need to improve their current operations and don’t know exactly how to do it
   

Services Includes
  Call Center Solutions Development and Integration Services
  Avaya Application Development Capability (Conversant system Usage)
  Lucent Definity Switch Administration Facility
  Soft Wall Board Development for CRM Solutions
  Integration of Avaya Conversant & Lucent Definity switch (ASAI Protocol)
  IVR with Dialogic Card or Modem
     
Our experts review call center operations (existing or proposed), its technology and make recommendations for improvement. In most cases we make changes that are proven to be more cost effective and extend the life of the technology in place.
Many users have found that moving into the world of CTI (Computer Telephony Integration) sometimes requires major technology change and considerable efforts on processes and flow design. Proper application of CTI can have maximum impact on the effectiveness of a call center- easing call flow problems, improving customer access and increasing service levels.
     
   
Some CTI Features that We Offer
  Pop up Screens (workstations)
  Call (and Screen) Transfer
  Call Conferencing
  Intelligent Call Routing
  Skills-Based Call Routing
  Screen-Based Telephony Features
  Outbound Applications
  Predictive Dialing
  CTI and Web-Energized Call Centers
  Call Tracking & Sourcing
  Call Length & Routing
  Preview Dialing
  Call Statistics Reporting
  Real Time Call Monitoring
  Real Time Information Transferring
  Integrated MIS Reporting
     
  Software Development
Datels International provides state of the art technological solutions and services for your business enrichment

  Multimedia Development

In the new millennium, we dare to compete against the best in this field. Datels Int'l feel pride in introducing
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  Call Center Solutions

Datels International offers a variety of services for Call Centers. Firstly, we offer start up for those ...

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